Payment & Shipping Options
What payment options do you accept?
We accept the following credit cards and debit cards: Visa, Mastercard, American Express, Discover, Diners Club, Maestro, and UnionPay. We also accept Apple Pay, Google Pay, and Shop Pay.
Where do you ship to?
We ship to almost every country in the world.
Where do you ship from?
All orders to all countries are shipped directly from our shipping center in Hong Kong.
How much does shipping cost?
We offer free shipping on all watches to all countries.
What shipping options are available?
The shipping options available depend on the country being shipped to. There will be at least one free shipping option for all countries. For some countries we offer additional expedited shipping options at subsidised rates. All available shipping options will be displayed during the checkout process. Shipping options include: EC-Ship, E-Express, FedEx, Registered Airmail and SpeedPost EMS. These are all highly reliable services. Tracking information is provided for all watch orders with which you can check the delivery status of your order.
How long does shipping take?
The estimated delivery time will be displayed during the checkout process. Depending on the shipping option selected, the estimated delivery time is as follows:
• EC-Ship (3-5 business days)
• E-Express (7-14 business days)
• FedEx (3-5 business days)
• Registered Airmail (10-14 business days)
• SpeedPost EMS (5-7 business days)
Delivery times depend on the country being shipped to and are not guaranteed.
How can I track my order?
As soon as your order has been shipped, you will receive an email with a link to your tracking information. To ensure that the email to you does not get filtered, please add our email address, watches@tokyoflash.com to your contacts. Please allow 24 hours for tracking information to be activated. Your tracking link will provide the best possible updates as your order reaches you.
Do I have to pay import duty and tax on my order?
Your local customs department may require you to pay import duty and tax on your order. These fees depend on the value of your order and the import duty and tax rules set by the government of your country. We do not prepay or cover any import fees. If required, it is your responsibility to pay these fees on or after delivery. We recommend you visit your country’s customs website to get an estimate of what you might be charged.